Shipping / Website FAQ

Passport Coffee Shop Tea Facts

General Information

What is Passport Coffee Shop? Passport Coffee Shop is a specialty coffee and tea our outlet in located inside our warehouse and roasting facility. We are dedicated to providing high-quality products for both home baristas and professionals. Our mission is to support your passion for coffee and tea by offering exceptional products, educational resources, and excellent customer service.

Orders and Shipping (Here)

What is your shipping policy? We offer standard and expedited shipping options. Orders are processed within 1-2 business days, and you will receive a tracking number once your order has shipped.

Can I return or exchange items?  see policy HERE. Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, please contact our customer service team within 30 days of receipt for assistance.

Do we ship to Alaska or Hawaii? Currently, we do not ship to Hawaii and Alaska.

Website Questions

I can’t log in to my account. Please see our [account help page] for instructions on resetting your password or contact our support team.

The discount isn’t applying.

  1. Is your order under 45.00?
  2. Are you trying to use the discount on a subscription that already has a discount applied?
  3. Note that free shipping cannot be combined with another discount.

How can I contact customer service? You can reach our customer service team via email at or by phone at (480) 948-1419. We are available Monday through Friday, 8 AM to 4 PM PST.

Do you have a physical store? Passport Coffee Shop is located at 7585 E Gray Road Scottsdale AZ 85260